How Well Do You Really Know Your Clients?

When I think of what it takes to have a healthy and thriving relationship. I think of many words: communication, collaborating, partnership, vulnerability. Client relationships are no different. Good relationships take nurturing and vulnerability. That means being open about their needs, your needs, and working together to build a lasting partnership. One way to develop […]

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What does Client Success Even Mean?

*** Legacy blog post from http://www.workwithharmoni.com What does client success mean? Client Success or Customer Delivery departments are a blend of account management, sales, and services. It is a somewhat new term used to shift companies to a customer-centric focus. To me client success exists to ensure the client is has a trusted and valued […]

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