Learn From My Mistakes: Mismanaged Meetings

Today, our world is all about meetings. Meetings with clients, meetings with our team, meetings with our managers. Meetings via phone, web conference, screen-sharing or in-person. When you get things done and solve major problems, meetings are fantastic. Unfortunately, meetings can be the most unproductive time of your workday. Unproductive meetings are not only a […]

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3 Movies that Perfectly Explain Women in Business

Let’s be honest, life is hard. Adding a demanding career can make it even worse. The list and tasks to complete are never-ending. Constant emails, office politics, unproductive meetings, and managers that we despise, or managers that despise us. Then we try to squeeze in Saturday brunches with friends, date nights with hubby and a […]

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Learn From My Mistakes: Email Mishaps

Even with an increasing amount of social media outlets, email is still the king of communication. According to Statista, 269 billion emails are sent each day. In a survey from HubSpot, 86% of professionals prefer to use email when communicating for business purposes.  Unfortunately, because people use emails so frequently, we don’t always pay attention […]

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Which Customers Should I Give The Most Attention?

Easy answer: All of them. Every customer is important. I engage with all of my clients (big or small) and let them know they are valued. Your company might already have a structure in place, for example, smaller contracts are directed to the help desk and larger clients are given a primary contact (a Client […]

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How Well Do You Really Know Your Clients?

When I think of what it takes to have a healthy and thriving relationship. I think of many words: communication, collaborating, partnership, vulnerability. Client relationships are no different. Good relationships take nurturing and vulnerability. That means being open about their needs, your needs, and working together to build a lasting partnership. One way to develop […]

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What does Client Success Even Mean?

*** Legacy blog post from http://www.workwithharmoni.com What does client success mean? Client Success or Customer Delivery departments are a blend of account management, sales, and services. It is a somewhat new term used to shift companies to a customer-centric focus. To me client success exists to ensure the client is has a trusted and valued […]

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