3 Productivity Apps Every Professional Needs

Roll out of bed, go for a run, speed race to work, struggle through endless meetings, grab lunch, work again, finally get home, scrape together a dinner, tear up at This is Us, read a few pages of something, sleep and then do it all over again. I don’t know about you, but my days […]

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How to Manage ANGRY Customers

Have you ever had to deal with an angry customer? Someone who was not just annoyed, or a little upset, but ANGRY? I’ve had clients get emotional and irate for many reasons. Most of the time, their issues have nothing to do with me as a person, but more to do with the message I’m […]

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How To Prepare For Tough Conversations

It’s rewarding to share good news and everyone wants to hear good news. Those conversations are easy. The best part of my job is when I get to tell a client their issues are fixed! Everything is great! Unfortunately, all conversations at work are not good news. Sometimes I have to share TERRIBLE news and […]

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5 Must-Have Rules When Taking Vacation

This week I’m taking a much needed vacation. For me vacation means sun, beach, sand, and hanging with good friends and my family. My entire plan is to lay on the beach, swim in the ocean, and eat delicious food I have not tasted before. There are a few things I will not be doing: […]

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When Your Client Decides To Cancel

When my client cancels their contract, it can feel like a breakup. Why don’t they want to work with my company anymore? Don’t they love our products? We invested so much in each other, but now they want to cancel their contract. Where do we go from here? Can I save this account? I work […]

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Learn From My Mistakes: Mismanaged Meetings

Today, our world is all about meetings. Meetings with clients, meetings with our team, meetings with our managers. Meetings via phone, web conference, screen-sharing or in-person. When you get things done and solve major problems, meetings are fantastic. Unfortunately, meetings can be the most unproductive time of your workday. Unproductive meetings are not only a […]

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3 Movies that Perfectly Explain Women in Business

Let’s be honest, life is hard. Adding a demanding career can make it even worse. The list and tasks to complete are never-ending. Constant emails, office politics, unproductive meetings, and managers that we despise, or managers that despise us. Then we try to squeeze in Saturday brunches with friends, date nights with hubby and a […]

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Learn From My Mistakes: Email Mishaps

Even with an increasing amount of social media outlets, email is still the king of communication. According to Statista, 269 billion emails are sent each day. In a survey from HubSpot, 86% of professionals prefer to use email when communicating for business purposes.  Unfortunately, because people use emails so frequently, we don’t always pay attention […]

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Which Customers Should I Give The Most Attention?

Easy answer: All of them. Every customer is important. I engage with all of my clients (big or small) and let them know they are valued. Your company might already have a structure in place, for example, smaller contracts are directed to the help desk and larger clients are given a primary contact (a Client […]

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