#Friendship I’ve been fortunate to have some great friendships in my life. Men and women who support me, share honestly and challenge my thinking. Today, I’m focusing on my sisterhood, the worthwhile women I’m lucky to know. Yesterday I received two packages in the mail that I was not expecting. (Amazon has become my best […]
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Welcome to Sweet Butter Sundays A Time for Self-Care Summer is in full bloom and we are in an uneasy place of deciding whether to venture outside and hang with friends or stay hunkered inside. It’s impossible for me to stay locked inside anymore. I’ve been itching like a bug to get out and go […]
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Welcome to Sweet Butter Sundays A Time for Self-Care On Sundays, before the work week starts, I take a moment to spend time with myself. (I hope by now you’ve heard of self-care Sunday) This time is just for me to prepare myself for the week ahead. This first Sweet Butter Sunday is coming for […]
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Busy. Remember what it was like to have a busy schedule? —> Maybe you have unending emails at work, 2 babies and husband to take care of, Netflix shows you’ve been wanting to watch, 30 books on your nightstand that you vowed to read, dreams and goals you hope to pursue and a never-ending list […]
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Roll out of bed, go for a run, speed race to work, struggle through endless meetings, grab lunch, work again, finally get home, scrape together a dinner, tear up at This is Us, read a few pages of something, sleep and then do it all over again. I don’t know about you, but my days […]
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Have you ever had to deal with an angry customer? Someone who was not just annoyed, or a little upset, but ANGRY? I’ve had clients get emotional and irate for many reasons. Most of the time, their issues have nothing to do with me as a person, but more to do with the message I’m […]
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It’s rewarding to share good news and everyone wants to hear good news. Those conversations are easy. The best part of my job is when I get to tell a client their issues are fixed! Everything is great! Unfortunately, all conversations at work are not good news. Sometimes I have to share TERRIBLE news and […]
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This week I’m taking a much needed vacation. For me vacation means sun, beach, sand, and hanging with good friends and my family. My entire plan is to lay on the beach, swim in the ocean, and eat delicious food I have not tasted before. There are a few things I will not be doing: […]
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When my client cancels their contract, it can feel like a breakup. Why don’t they want to work with my company anymore? Don’t they love our products? We invested so much in each other, but now they want to cancel their contract. Where do we go from here? Can I save this account? I work […]
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Sometimes you really need to get in touch with your client. Maybe their bill is due. Maybe there’s a system crash that you need to explain. Maybe there’s an update on a new feature coming that will really help them in their own business. But what if you call your client and they never return […]
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